Privacy Policy

Last updated: July 2026

RNBW Ltd ("RNBW", "we", "us") is committed to protecting your personal data. This policy explains what information we collect, why we collect it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

RNBW Ltd is registered in England and Wales (Company No. 14933546). Registered office: Ground Floor, Techno Centre, Station Road, Horsforth, Leeds, United Kingdom, LS18 5BJ. We are the data controller for information collected through this website.

Contact: hello@rnbw.uk

Information we collect

When you complete the consultation enquiry form on this website, we collect:

• Your name
• Your email address
• Your phone number (optional)
• The address of the property you are enquiring about, including town or city and postcode
• Anything you choose to tell us in your message
• Your consent to being contacted

We ask for the property location because our service is designed around individual homes, and it helps us prepare properly for an initial conversation. We treat this information with particular care, in keeping with the nature of our work.

How we use your information

We use the information you provide to:

• Respond to your enquiry and arrange a consultation if you would like one
• Follow up about our services where you have indicated interest

The lawful basis for processing is your consent, given when you tick the consent checkbox on our form. You may withdraw consent at any time by contacting us at hello@rnbw.uk.

Who we share your data with

We do not sell, rent, or share your personal data with third parties for marketing purposes. To deliver your enquiry to us, your details are transmitted through our website hosting and email delivery systems and are then held in our email system (Google Workspace) solely for the purpose of responding to you. These providers act as data processors under contractual safeguards. Where data is transferred outside the UK, it is protected by appropriate safeguards such as the UK International Data Transfer Agreement or Addendum.

How long we keep your data

We retain your contact details for as long as necessary to respond to your enquiry and, if you become a client, for the duration of our relationship and as required by law. If you do not proceed to a client relationship, we will delete your data within 24 months of your initial enquiry.

Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please contact hello@rnbw.uk.

Cookies and analytics

This website uses Google Analytics 4 to understand how visitors use the site. Analytics cookies are only set if you accept them via the cookie banner shown on your first visit; if you decline, no analytics cookies are set and no usage data is collected. You can change your choice at any time using the "Cookie preferences" link in the footer, or opt out using the Google Analytics opt-out browser add-on.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised.